A recruiter's reading path through Donna Lightfoot's executive thought leadership.
Seven cornerstone articles, read in this order, give you a complete picture of the executive philosophy, operating frameworks, and industry perspectives Donna brings to enterprise leadership roles.
- 1Operational Intelligence™ · 9 min read
The Ownership Gap™ Model
Why now: The pillar framework. Every other piece of thinking on this site is a specific instantiation of it.
Read cornerstone article → - 2Artificial Intelligence · 8 min read
The Ownership Gap™: The Real Reason AI Initiatives Fail (And Why It's Not the Technology)
Why now: Why enterprise AI programs stall — and what operational readiness actually means.
Read cornerstone article → - 3Product Marketing · 10 min read
From the Floor to the Market: An Operator's POV on AI-Powered CX
Why now: The operator's POV on AI-powered CX that produced this entire methodology.
Read cornerstone article → - 4Product Marketing · 8 min read
Results-Based Product Marketing: How to Build High-Impact Marketing That Drives Business Outcomes
Why now: How product marketing built in operations drives measurable business outcomes.
Read cornerstone article → - 5Contact Centers · 8 min read
Silent Killers of Contact Center Performance (And Why More Headcount Is Rarely the Answer)
Why now: Why more headcount rarely fixes contact-center performance.
Read cornerstone article → - 6Healthcare Operations · 9 min read
The Ownership Gap™: What Prior Authorization Reveals About AI, Healthcare Operations, and Business Outcomes
Why now: What healthcare's most-hated workflow reveals about AI and business outcomes.
Read cornerstone article → - 7Contact Centers · 9 min read
The Ownership Gap™: What Thoma Bravo's Verint and Calabrio Strategy Means for AI, Customer Experience, WEM, WFM, and the Future of Contact Centers
Why now: What Thoma Bravo's consolidation strategy signals for AI, WEM, WFM, and the future of contact centers.
Read cornerstone article →
Ready to go deeper?
Explore the full cornerstone library, the enduring frameworks that underpin this methodology, or connect with Donna directly.