Let's start a conversation.
Whether you're looking for an executive leader, a speaker, a strategic advisor, or simply want to discuss operational excellence, AI strategy, or The Ownership Gap™ — I'd love to connect.
Recruiters, hiring managers, executive leaders, conference organizers, podcast hosts, industry analysts, potential business partners, and organizations interested in Product Marketing, Competitive Intelligence, AI Strategy, Workforce Management, Healthcare Operations, Customer Experience, or Operational Intelligence™. This page is an invitation — not a sales funnel.
Healthcare · Retail · SaaS · CCaaS
Strategic conversations and opportunities
Let's connect — discuss transformation opportunities.
Open to conversations across product marketing, competitive intelligence, workforce strategy, AI-powered CX, operational strategy, and fractional or advisory engagements.
Connect on LinkedInDownloadable snapshots
For recruiters and executive sponsors evaluating leadership fit.
"Donna brings operational rigor and strategic clarity — the rare leader who can translate AI and workforce data into executive outcomes."
Where executive teams bring me in
AI-Powered CX Transformation
Designing AI-augmented customer experience models that align operations with outcomes.
Workforce Optimization Strategy
Building outcome-based WFM and WEM operating models that scale.
Operational Intelligence
Turning fragmented operational data into executive visibility and decisions.
Product Marketing Alignment
Connecting GTM, enablement, and competitive insight to measurable revenue impact.
Competitive Intelligence Programs
Standing up CI functions that influence roadmap, sales, and executive strategy.
WEM Operating Model Transformation
Modernizing workforce engagement across people, process, and platform.
Contact Center Operational Optimization
Reducing OT, attrition, and operational drag through workflow intelligence.
What I'm building, leading, and advising on right now
Connect regarding strategic opportunities
Let's talk AI-powered CX and operational transformation.
Open to strategic conversations across product marketing, competitive intelligence, workforce transformation, AI-powered CX, operational strategy, and advisory work.