Let's start a conversation.
Whether you're looking for an executive leader, a speaker, a strategic advisor, or simply want to discuss operational excellence, AI strategy, or The Ownership Gap™ — I'd love to connect.
Recruiters, hiring managers, executive leaders, conference organizers, podcast hosts, industry analysts, potential business partners, and organizations interested in Product Marketing, Competitive Intelligence, AI Strategy, Workforce Management, Healthcare Operations, Customer Experience, or Operational Intelligence™. This page is an invitation — not a sales funnel.
Healthcare · Retail · SaaS · CCaaS
Interested in shaping Spirit Works AI?
Donna is speaking with physicians, prior authorization specialists, front-office teams, revenue cycle professionals, and payer operations leaders about how healthcare administrative work actually happens. Please share your role and workflow experience — do not send patient information (PHI) or confidential documents through this channel.
Strategic conversations & executive opportunities
Let's connect — discuss transformation opportunities.
Open to strategic conversations on leadership opportunities, advisory engagements, and AI-powered CX & operational transformation.
Connect on LinkedInDownloadable snapshots
For recruiters and executive sponsors evaluating leadership fit.
"Donna brings operational rigor and strategic clarity — the rare leader who can translate AI and workforce data into executive outcomes."
Where executive teams bring me in
AI-Powered CX Transformation
Designing AI-augmented customer experience models that align operations with outcomes.
Workforce Optimization Strategy
Building outcome-based WFM and WEM operating models that scale.
Operational Intelligence
Turning fragmented operational data into executive visibility and decisions.
Product Marketing Alignment
Connecting GTM, enablement, and competitive insight to measurable revenue impact.
Competitive Intelligence Programs
Standing up CI functions that influence roadmap, sales, and executive strategy.
WEM Operating Model Transformation
Modernizing workforce engagement across people, process, and platform.
Contact Center Operational Optimization
Reducing OT, attrition, and operational drag through workflow intelligence.
What I'm building, leading, and advising on right now
Connect regarding leadership opportunities
Let's talk AI-powered CX and operational transformation.
Open to strategic conversations on leadership, advisory, and transformation opportunities across healthcare, retail, SaaS, and CCaaS.