Let's talk AI-powered CX, workforce transformation, and operational intelligence.
Open to senior leadership roles in enterprise customer operations, AI operating models, workforce strategy, and product marketing — plus advisory engagements focused on organizational alignment and transformation accountability.
I lead at the intersection of AI-powered customer experience, workforce transformation, and operational intelligence — building outcome-based operating models that turn fragmented contact center and workforce data into executive visibility, measurable savings, and growth. My work spans product marketing, competitive intelligence, and contact center strategy across healthcare, retail, SaaS, and CCaaS environments.
Healthcare · Retail · SaaS · CCaaS
Strategic conversations & executive opportunities
Let's connect — discuss transformation opportunities.
Open to strategic conversations on leadership opportunities, advisory engagements, and AI-powered CX & operational transformation.
Connect on LinkedInDownloadable snapshots
For recruiters and executive sponsors evaluating leadership fit.
"Donna brings operational rigor and strategic clarity — the rare leader who can translate AI and workforce data into executive outcomes."
Where executive teams bring me in
AI-Powered CX Transformation
Designing AI-augmented customer experience models that align operations with outcomes.
Workforce Optimization Strategy
Building outcome-based WFM and WEM operating models that scale.
Operational Intelligence
Turning fragmented operational data into executive visibility and decisions.
Product Marketing Alignment
Connecting GTM, enablement, and competitive insight to measurable revenue impact.
Competitive Intelligence Programs
Standing up CI functions that influence roadmap, sales, and executive strategy.
WEM Operating Model Transformation
Modernizing workforce engagement across people, process, and platform.
Contact Center Operational Optimization
Reducing OT, attrition, and operational drag through workflow intelligence.
What I'm building, leading, and advising on right now
Connect regarding leadership opportunities
Let's talk AI-powered CX and operational transformation.
Open to strategic conversations on leadership, advisory, and transformation opportunities across healthcare, retail, SaaS, and CCaaS.