Donna LightfootOperational Intelligence for AI-Powered CX · Workforce Strategy · Product Marketing

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Diagnostic

How big is your Ownership Gap?

A 10-question executive diagnostic measuring accountability, organizational alignment, operational readiness, and AI readiness across your enterprise.

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Enter your details to access the Ownership Gap Assessment™. Results are shown immediately after the final question.

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Executive Leadership

Full-time roles in Product Marketing, Competitive Intelligence, WFM/WEM, AI-CX, and Enterprise Operations.

Advisory & Fractional

Fractional leadership, board advisory, and operational-intelligence engagements for AI-era transformation.

Speaking & Podcasts

Keynotes, panels, and podcast conversations on Operational Intelligence™, AI readiness, and CX transformation.

Donna LightfootOperator-grounded leader bridging AI-powered CX, workforce transformation, product marketing, and measurable business outcomes.

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