Workforce burnout is most often diagnosed as an HR problem — a wellness, engagement, or culture issue. It is usually an operational design problem.
When the Ownership Gap is wide and the KPI War is loud, the workforce absorbs the conflict. Every workaround, every contradictory metric, every unclear handoff is paid for in attention, judgment, and emotional labor. That is The Invisible Psychological Tax™.
Sustainable performance isn't a willpower outcome. It's a design outcome. Reduce the operational load before adding wellness programs around it.